We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
To start a return, email support@australianwade.com.au. Please do not send items back without contacting us first, as unapproved returns will not be accepted.
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@australianwade.com.au with your order number and a photo so we can resolve the issue quickly.
The following items cannot be returned:
If you are unsure whether your item qualifies, please contact us before purchasing.
We do not process direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.
Once we receive and inspect your return, we will notify you if your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow time for your bank or card provider to process the transaction.
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